Coronavirus Support

Resources for Career Seekers and Employers

 

Apply for Reemployment Assistance with the Department of Economic Opportunity (DEO):

Governor DeSantis has directed DEO to continue waiving the work search, work registration requirements and waiting week requirement for claimants through September 5, 2020 for Reemployment Assistance Benefits.

Click Here to Apply for Benefits Online

 

 Click Here to Go to the Mobile Friendly Application

 

 Click Here for CARES Act and Pandemic Unemployment Assistance Information

Employment Support

We are here to help you find employment and provide helpful resources. Although we are not the unemployment office, we are providing support to the Department of Economic Opportunity (DEO). You can view the application video guide to learn about the process and apply for benefits online or download the paper application to send via mail. You can view the Claimant FAQs if you still have questions. Employer FAQs are also available for businesses. Having trouble reaching DEO about your benefits? Email DEO.

Virtual Services

Take advantage of our virtual services such as career guidance, resume review, workshops and online learning. You can advance your skills  from the comfort of home since we’ve partnered with Skill Up Metrix Learning to provide free access to a library of hundreds of e-learning programs. Click here to learn more. If you’re looking for the same engaging and interactive experiences as one-on-one appointments without having to leave home, sign-up for our virtual workshops for career seekers and businesses. Sign-up here.

Hiring Now

We have connections with local businesses who are hiring now. Call us or request an appointment to discuss employment opportunities. Paid internship opportunities are also available for youth, career seekers, and businesses affected by COVID-19. We’re currently helping place interns at Plan Source, Urban League of Central Florida, and United Against Poverty. Click here for more internship information. Interested individuals can apply here.

Business Resources

Access support tools at DoYourPartORL.com to showcase your safety measures and share how you’re doing your part by responsibly following the State and County guidelines for a safe and phased reopening. Orange County is offering $10,000 grants to small businesses. Start your application. The Florida Small Business Emergency Loan program offers short-term, interest-free loans for affected businesses. The Short Time Compensation program helps employers retain their workforce in times of temporary slowdown by encouraging work sharing as an alternative to layoff.

COVID-19 Information

Do your part by engaging in safe practices to show care and respect for others in our community. Take the Orlando Promise at DoYourPartORL.com, a public commitment to responsibly follow the State and County guidelines for a safe and phased reopening. The Florida Department of Health has provided a COVID-19 Toolkit with information about general prevention, protecting yourself in gatherings and crowds, planning and care for older adults, and much more. View the toolkit. You can also check for updates about the current situation in Florida, including daily reports and county-specific information.

Community Resources

Heart of Florida United Way can assist with food, housing, and other needs. Call 211. SecondHarvest Food Bank helps keep meals on the table for seniors, families and kids in our community. Call 407-295-1066. Orange County is offering $1,000 to residents who have faced furloughs or job losses as part of the relief available through the federal CARES Act. Apply here.

Want to advance your skills or get hired?

Still need more info? Read

Find information and answers to common questions. For questions not answered here, please call at 1-800-757-4598 for assistance.

Can you help me get my benefits under DEO’s Reemployment Assistance Program?

No.  The Department of Economic and Opportunity handles the Reemployment Assistance Program. CSCF is a separate entity from DEO and does not have Oversight of the Reemployment Benefits Program.

However, we are supporting DEO by helping career seekers and displaced workers access the Reemployment Assistance program if they need to:

    • File an initial claim for DEO reemployment assistance benefits
    • Use CSCF computer to log weeks via the CONNECT system once the Governor reinstates the requirement

What other ways is CSCF supporting DEO’s reemployment assistance program?

We are currently supporting individuals who have registered with CSCF in Employ Florida as well as by:

  • Providing access to the Downloadable Reemployment Assistance Application through the CSCF Website
  • PIN resets support by calling CSCF contact center 1-800-757-4598
  • Paper Application print outs located in our career centers that are currently open
  • To use the mobile friendly application, please click here.
  • Applying for benefits online, visit floridajobs.org.
  • Learning more about the CARES Act 2020 (Coronavirus Aid, Relief and Economic Security) Act and Pandemic Unemployment Assistance Information

When are you going to reopen the CSCF Career Centers?

CareerSource Central Florida will reopen on June 3, 2020 for limited services and by appointment only. The Seminole County, Southeast Orange County and Lake County Career Centers, plus the downtown Orlando admin office will spearhead the reopening.

  • The Osceola County Career Center will reopen when Valencia College opens its campus sometime this summer.
  • The West Orange County Career Center on Powers Drive has closed and will reopen at a new location in the West Oaks Mall in August. Career Seekers who live in close proximity can either make an appointment for support at one of the other three career centers currently opened or get virtual services by calling our contact center at 1-800-757-4598.

What are the operating hours upon reopening?

In an effort to continue stopping the spread of the virus, we are seeing career seekers in-person by appointment only between 10AM to Noon and 1PM to 4PM (Monday through Friday) for either self-service unemployment activities or for assistance in advancing their skills or connecting you to career opportunities. CSCF staff, meanwhile, assigned to a career center will be working Monday thru Friday from 8:00 AM to 5:00 PM.

Will CSCF continue providing Virtual Services?

Yes, this is still the preferred method as we partially reopen our career centers. Career seekers and businesses can continue taking advantage of our virtual services options by calling us at 1-800-757-4598 from 7AM to 7PM, Monday through Friday.

What services can I expect during my in-person, appointment visit?

We are seeing Career Seekers for either self-service unemployment activities or to help you advance your skills or connect you to a career opportunity.

  • Self Service, Self-Guided Unemployment Activities (Low Interaction/Self Service)
  • Self Service Computer Access to file for Re-employment Benefits from the Department of Economic Opportunity or to log job search activities once Governor DeSantis reinstates the requirement
  • Career Consultation to Assist in Advancing your Skills or Connecting You to a Career

How can I make an appointment?

You can make your appointment now on our website or by calling 1-800-757-4598.

Once you have completed the appointment information, a staff member will reach out to you within 24 hours to confirm the date and appointment time for your visit.

Can I show up without an appointment?

No.  We are asking all customers to make an appointment prior to visiting one of the three open centers.

Am I allowed to bring someone or guests with me to my appointment?

We are limiting the number of people who have appointments in our centers due to COVID-19. As such, please do not bring children, family members or friends with you to your appointment.  Services will be provided by appointment only.

I represent a hiring employer or I’m a business owner who would like to consult CSCF. Can I visit the career center?

Businesses and employers are encouraged to continue taking advantage of our virtual services by calling our contact center at 1-800-757-4598 or by requesting a consultation. Employers will still be able to post job orders with us and receive virtual consultations with our business services consultants for their talent needs. For future updates and news, please check our website or look out for emails.

When do you anticipate a full reopening?

CSCF’s reopening committee proactively determines business continuity plans associated with each phase to maintain maximum safety protocols. This includes following recommendations from the Center for Disease Control and Prevention, the Orange County Task Force, and requirements from building landlords where CSCF are located.

  • Phase 1: March-May: Low human interaction – Virtual service delivery only
  • Phase 2: June: Medium human interaction –Accepting in-person by appointment only
  • Phase 3:  July: High human interaction – Anticipate nearly all locations almost completely back to pre-COVID service levels
  • August: Anticipate all locations are back to pre-COVID operations with some virtual services continuing

 

What precautionary health measures can I expect during my in-person appointment?

At CSCF, we care deeply about the health and safety of our customers and staff. We have initiated enhanced safety measures throughout our operations in adherence to official state and local health guidelines, ranging from daily health screenings and personal protective equipment (e.g., face masks, gloves mask) requirements for staff, restriction of gatherings in common areas, disinfecting areas, social distancing and much more. Multiple signage for directions and health guidelines are also visible.

  • After you’ve made your appointment, we kindly request that you follow these guidelines upon your arrival at the Career Center:
  • Wait in your car until your appointment time
  • Wear a face mask for protection
  • Stay six feet apart
  • Sanitize your hands at the door
  • Avoid giving a handshake or touching face, eyes, mouth
  • Stay home if you feel sick

How will you handle safety at the partially open career centers?

Our career centers will have trained security personnel onsite to protect the safety of our customers and staff members.

How many people will be allowed in a career center at any given time?

CSCF hired a consultant to help us analyze our current configuration and determine a new service configuration to adhere to social distancing and safety guidelines. As a result of this, we have determined occupancy capacity for each center based on location and room size. Hence, CSCF also asks customers to not bring children, family or friends to their appointment.

Can I file for unemployment benefits if I am temporarily out of work?

Individuals who may be eligible for Reemployment Assistance may include: those who are quarantined by a medical professional or a government agency; those who are laid off or sent home without pay for an extended period by their employer due to COVID-19 concerns; and those who are caring for an immediate family member who is diagnosed with COVID-19. Please note, individuals whose employment has been impacted, but are still receiving wages through paid leave are not eligible to receive Reemployment Assistance.

Can I file for unemployment benefits if my hours at work have been reduced due to COVID-19?

If your employer reduces your hours against your will, you may be eligible for partial benefits. If you are earning less than $275 in gross earnings per week, you can file a claim to determine if you would be eligible to receive any partial payments. Please click here to apply.

Can I file for unemployment benefits if my employer is asking me to continue working but has not officially laid me off?

The Department of Economic Opportunity (DEO) oversees the distribution of unemployment reemployment benefits for Florida. If you are unsure of your benefits eligibility, they recommend you submit an application for review.

Can CareerSource Central Florida (CSCF) provide me with unemployment service since the Florida unemployment contact number (1-800-204-2418) is experiencing high call volume and may be difficult to reach during this time?

CSCF is not the Florida unemployment office and any unemployment claims must be made through the state system. Contact DEO by email.

Is there another way to file an unemployment claim other than through the unemployment contact number?

Yes, you can file a claim online via Florida’s CONNECT claims system. If you are seeking Reemployment Assistance benefits, access the CONNECT system to file your claim. Click here to go to the CONNECT system.

If you cannot file a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities, you may call 1-800-681-8102. Your claim can be filed by phone 8:00 AM to 5:00 PM EST, Monday through Friday.

How can I reset my username and password for Employ Florida?

1. Go to the EmployFlorida home page.

2. Click on Forgot Username/Password.

3. Select one of the following:

  • A – Option 1 – Forgot Password
  • B – Option 2 – Forgot Username
  • C – Option 3 – Forgot Username and Password.

4. Answer the questions and submit.

To sign into your account:

1. On the home page, enter your username and password.

2. Click the Sign In button. OR

3. If you forgot your username and/or password, click Forgot Username/Password and then select your desired retrieval option.

How may I obtain more information on COVID-19?

To find the most up-to-date information and guidance on COVID-19, please visit the Florida Department of Health’s dedicated COVID-19 page. For information and advisories from the Centers for Disease Control (CDC), please visit the CDC COVID-19 website. For more information about current travel advisories issued by the U.S. Department of State, please visit the travel advisory website. For any other questions related to COVID-19 in Florida, please contact the Department’s dedicated COVID-19 Call Center by calling (866) 779-6121. The Call Center is available 24 hours per day. Inquiries may also be emailed to COVID-19@flhealth.gov.

Can CSCF help me in my search for a job?

Yes, CSCF delivers services such as resume assistance, interviewing preparation and connection to businesses that are hiring in Central Florida. You may work with a CSCF career consultant to develop an individualized plan for you. CSCF is currently providing our services virtually and you may call 1-800-757-4598 to set up a consultation electronically. We also provide career coaching, resume support, interviewing skills and much more. Please review the CSCF website for additional details.

Can CSCF help me connect with and/or get assistance from Florida’s Supplemental Nutrition Assistance Program (SNAP) system?

While CSCF supports the SNAP program, career seekers must continue to access benefits through the statewide system. Click here to apply for assistance or click here for general program information.

Is there any SNAP additional support or requirements that have changed due to COVID-19?

On March 24, Florida Governor Ron DeSantis announced that in accordance with the federal Families First Coronavirus Act, the Department of Children and Families will waive work requirements for those participating in the Supplemental Nutrition Assistance Program (SNAP) & Temporary Assistance for Needy Families (TANF) program. Customers of SNAP, TANF, and Medicaid programs are encouraged to utilize the online Self-Service Portal. You can also make phone calls or submit information through secure drop boxes that have been placed outside at existing storefront locations.

What is I have limited to none access to a computer?

You may call 1-850-300-4322 or toll-free at 1-866-762-2237 to receive further assistance.