Career paths often encounter twists and turns, but keeping a clear goal in mind is essential to reaching the finish line. U.S. Army Veteran Jenein has experienced unexpected turns throughout her career journey, but reaching milestones led her to find her passion for teaching and helping others. After graduating with a Master’s degree in Social Work, she is now working towards earning a certificate to become a full-time teacher for special needs students. In the meantime, she was laid off from her role as a Call Center Manager and needed a new source of income as she pursued her degree. The CSCF team helped Jenein tailor her resume based on her past customer service experience. She received a job offer with Bath & Body Works as a Customer Service Representative.